Information for Tenants

Properties for lease are available both from our office and on our profile on REA. All properties can be viewed either by private appointment or open inspection.

If you do hold interest in a property, you will need to download an application form and follow all the prompts. A decision generally takes between 24 and 48 hours and is at the absolute discretion of the landlord.

Property Alive Asset Management ensures that all applications are processed and submitted for consideration. Application forms are available from our website.

Upon signing of the lease, your Bond will be lodged with the Residential Tenancies Bond Authority. This is then held in trust for the duration of your lease. A Bond is held as a security deposit against any damage or undue wear and tear on the property.

Once you vacate the property an inspection will be conducted by your Property Manager. Providing the property report matches the original ingoing report (providing for fair wear and tear), to retrieve your Bond from the RTBA, you will be asked to fill in a Bond Claim Form; this process can take up to 14 days.

Rent will be payable in advance as per your Residential Tenancy Agreement. Please contact your Property Manager immediately if you cannot make a rental payment on time. You will be provided with a detail on how to pay the monies with your financial institution.

It is the tenant’s responsibility to insure personal possessions against any loss, damage or theft. We are happy to assist you with any insurance issues or refer to a provider.

Before the commencement of your lease, your Property Manager will complete an inspection, you will be given the opportunity to check this and add to it prior to moving into the property.

This is the report we refer to at the end of the tenancy. It is therefore in your best interest to read through the report and Tenancy Agreement thoroughly and ensure you retain a copy in a safe place. Quarterly inspections will also be conducted by our inspections manager during the tenancy period.

You will be contacted in advance to arrange an agreeable time.

Upon securing a property, you will be given a full set of keys which you will sign for. It may also be a good idea to get some duplicates cut for yourself, should you ever loose them.

If a property manager is called out after hours to let you into your home, there is an on the spot ‘call out’ fee chargeable to you. Alternatively, you could also organise a locksmith to assist.

All maintenance requests must be made in writing through our maintenance email inspection@propertyalive.com.au. You may do this on-line via e-mail or by phone requests, but these will only be accepted in an extreme emergency.

We always aim to attend to requests immediately, however sometimes quotes are needed for the landlord’s approval. It is the tenant’s responsibility to provide access and keep appointments with tradesmen.

Maintenance of gardens/grounds is the responsibility of the tenant. Please ensure that the grass is kept cut, that excess paper and rubbish is removed and, where appropriate, excess furniture/possessions are not stored on balconies or verandahs.

Tenants are responsible for utility connections and ensuring accounts are in the correct names. Tenants are required to arrange to have a meter reading prior to vacating the property.

As your Residential Tenancy Agreement is a legally binding document between you and your Landlord, there are legal obligations for both parties in regard to lease termination.

If you wish to terminate your tenancy after the lease agreement has expired, you must give the prescribe notice period in writing prior to vacating. If your tenancy agreement is still current and you wish to vacate, you are breaking your lease.

This means you are responsible for meeting rental payments until a suitable replacement tenant is found or until the expiration of the lease, whichever is sooner. You will also be responsible for advertising costs, the letting fee and GST. Contact your Property Manager immediately if you decide to terminate your tenancy and find out exactly what your obligations are.